Policies

ETIQUETTE

Be respectful of your surroundings; refrain from making loud noises. Anyone who is intoxicated or under the influence of any illegal drugs will not be permitted inside our building. Inappropriate behaviors, i.e.: violence, un-attentive child care, lewdness, etc. will not be tolerated. We try to keep a family-friendly environment

POLICIES

Because Aluna Skin Care and Massage is by appointment only your appointment is reserved exclusively for you and we ask that you please review our cancellation policy.

Practice policies of Aluna Skincare and Massage (ASM). All clients must be 18 years of age at the time of their appointment or be accompanied by a parent/legal guardian during appointment.  All clients will be required to fill out a client intake form and/or service waiver prior to any services performed. The waiver is put in place to protect not only our staff but clients as well. Any client refusal to sign intake forms, waivers for services or acknowledgement of ASM polices will result in a non-conduct of services for that client. Services will only be performed when all intake forms, waivers for services and ASM polices form are signed and dated. I understand that I will receive traditional spa or cosmetic medical treatment from ASM. Some of the various treatments provided by ASM include: massage therapy, facials and facial treatments, body and facial waxing or sugaring, chemical peels, microdermabrasion, body wraps, hair services, eyelash extensions, eyelash tinting and eyelash lifting, foot therapy and pedicures. I understand that depending on the treatment I select, I will be required to sign an informed consent specific to that treatment. I am fully aware that my condition is solely of a cosmetic nature and that the decision to proceed is based on my expressed desire to do so.

PAYMENT POLICY

ASM require payment and the prices and fee structure for treatment requested. The quoted price for treatment is the price for each individual treatment session, unless otherwise specified in writing by ASM. For cosmetic procedures, please understand that the services often require more than one session for best outcome, and clients have the option of purchasing a series/package of treatment sessions at the quoted package price. Services offered by the ASM are elective in nature and are not covered by health insurance. We accept payment in the form of cash, major credit cards and most smartphone device payment methods.

REFUNDS

ASM has a NO REFUND policy on services completed. ASM offers complimentary fixes within seven (7) days of the service completion, pending management approval. ASM has a NO REFUND policy on Gift Certificates and any prepaid packages or series. However, refunds requests made by any clients will be determined on case by case basis after appropriate management
approval.

CANCELLATION, NO SHOW AND LATE POLICY
ASM requires 24 hours notification for cancellations of all services. It is the clients’ responsibility to provide notification by calling ASM.
Same day cancelations will be $25 for regular services and $50 for packages as they take up alot of time. No shows are still 50%.

If you need to reschedule or cancel an appointment, we require a minimum of 24-hours notice or day before. If you need to cancel your appointment you need to call the office at: (254) 245-7796. If we don't answer, please leave your information on our voicemail or send a text message.

RETURN POLICY

All sales of skin care and makeup products are final. Unused or Unopened retail products may be returned for a refund within seven (7) days of purchase, with a receipt. ASM offers an exchange or spa credit for up to fourteen (14) days of purchase of any unused or unopened retail products. Used products may only be exchanged or credited pending management approval.

DISCLAIMER AND PRIVACY

I UNDERSTAND THAT ALL TREATMENTS ARE PROVIDED EXCLUSIVELY BY ASM. I WILL NOT HOLD ASM, ITS OWNERS OR ITS EMPLOYEES RESPONSIBLE FOR THE RESULTS I EXPERIENCE. I REALIZE THAT RESULTS MAY VARY. I FURTHER UNDERSTAND THAT ASM CANNOT PRESCRIBE AN EXACT NUMBER OF TREATMENTS TO SATISFY EVERYONE’S OPINION AND THAT THE NUMBER OF TREATMENTS I COMPLETE WILL BE AT MY OWN DISCRETION. I UNDERSTAND THAT EVEN WITH THE BEST MACHINES AND THE HIGHEST TRAINED TECHNICIANS, AS HIGH AS 10-15% OF CLIENTS WILL NOT HAVE A DESIRED RESPONSE/OUTCOME TO TREATMENTS